Maintenance costs can be reduced significantly by offering remote technical support for PCs, notebooks, servers and mobile devices.
The larger the number of systems that are supported, the larger the savings potential.
Remote maintenance means that technicians do not have to be on site to solve problems, replace files or explain how to use specific applications.
This leads to an increase in user productivity while reducing the workload of the technical support team.
Recording remote maintenance sessions generates additional benefits: the relevant videos can be replayed at any time, providing valuable viewing material for training sessions or swapping know how among technical support staff.
- Remote maintenance for mobile field representatives via a central system employing a user service
- Remote maintenance for PCs of internal employees
- Provide service for servers in far-away or restricted-access rooms
- Support corporate clients of banks quickly and efficiently
- Routine maintenance and troubleshooting for systems in doctors’ offices
- Ensure the smooth operation of national and international branches without an on-site IT staff
- Remote maintenance of Windows-based machine tool controls by the manufacturer ·
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